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Product Replacement Policy (Global – Outside India Only)

Applicable to Dealers, Distributors, Customers, and Authorized Partners

At UQuick Technologies India Limited (“UQuick”), we are committed to maintaining high quality standards and providing reliable service to our global customers and partners. This Global Product Replacement Policy outlines the terms and conditions under which product replacements may be considered outside the Republic of India.

 

IMPORTANT APPLICABILITY NOTICE

This Product Replacement Policy applies exclusively to customers located outside the Republic of India, regardless of citizenship or nationality.

This policy does NOT apply to customers in India.

If you are:

  • Located in India, or

  • Using an Indian billing address or payment method, or

  • Accessing UQuick services while located in India

❌ This Global Product Replacement Policy does NOT apply to you.

Indian customers must refer to the applicable policies available at:
👉 https://www.restorex360.in

In case of any conflict, the India-specific policy shall prevail for users located in India.

 

1. Scope of Policy

This Global Product Replacement Policy applies to digital software products developed and distributed by UQuick, including RestoreX360, and is applicable only to non-India customers. All products covered under this policy are digital, non-tangible software products delivered electronically.

 

2. Conditions for Product Replacement

A product replacement request will be considered only if all of the following conditions are met:

  • The product key has not been activated, used, or registered

  • A valid proof of purchase (invoice or receipt) is provided

  • The replacement request is raised within a reasonable time (as determined by UQuick) from the date of purchase.

  • The replacement requested is for the same product or a functionally equivalent product, as determined by UQuick

 

3. Price Difference & Charges

  • If the replacement product has a higher price than the originally purchased product, the customer must pay:

    • The price difference, based on UQuick’s official global price list on the date of replacement, and

    • Any applicable taxes, duties, or charges as per the laws of the customer’s country

  • If the replacement product is of equal or lower value, no refund or credit of the price difference shall be provided.

 

4. How to Request a Replacement

To initiate a product replacement request, please email:
📧 replacement@restorex360.com

Include the following details:

  • Product name and version

  • Serial number or product key

  • Proof of purchase (invoice or receipt)

  • Written confirmation that the product key has not been activated

  • Contact information (name, phone number, and address)

Upon review, UQuick will communicate approval, rejection, or any additional requirements.

 

5. Approval & Processing

  • All replacement requests are subject to verification and approval by UQuick

  • UQuick reserves the right to approve or reject any replacement request at its sole discretion

  • Approved replacements will be processed only after receipt of any applicable price difference and charges

 

6. Important Notes

  • Activated, used, or registered product keys are not eligible for replacement

  • Product replacement does not constitute a refund

  • Replacement does not override UQuick’s Refund Policy, Renewal Policy, or EULA

  • Any false declaration or misuse may result in rejection of the request

 

7. Governing Law (Global Users)

This Global Product Replacement Policy shall be governed by and interpreted in accordance with the laws applicable to UQuick, except where mandatory local consumer protection laws require otherwise.

 

8. Contact Information

For questions or assistance regarding this Global Product Replacement Policy, please contact:
📧 replacement@restorex360.com