(Not Valid in India – Indian Users Must Use www.restorex360.in and the India-Specific Policy)
Global Applicability (Not Valid in India)
This Global Technical Support Policy applies only to users located outside the Republic of India.
If you are in India, you must use the India-specific Technical Support Policy available at:
If you continue using our support services while being located in India:
These Global Terms have no legal effect
You must follow the India-specific policy instead
You may be denied support
1. Important Disclaimer (Global Users)
If you purchased RestoreX360 from any dealer, reseller, distributor, or computer shop, please note:
You must contact the same dealer or reseller for technical support.
UQuick Technologies India Limited does not provide direct support for customers who purchased from dealers or stores.
If the dealer fails to support you, you may not contact the Company directly.
The Company may take legal action against any authorized or unauthorized dealer who refuses to support customers as required.
This rule applies to all global customers outside India.
2. Introduction
Technical support services are available only to registered global users who purchased RestoreX360 directly through authorized international channels or official global websites.
Customers may be required to provide:
Product Serial Number
Registered Name (Company or Individual)
Email Address
Contact Number
This information is used solely to verify eligibility and licensing.
3. Scope of Technical Support
Technical support includes:
Troubleshooting RestoreX360 functionality
Assistance with product activation
Issue verification via approved remote tools
Guidance for basic installation within licensed environments
The following are not included:
Hardware issues
Third-party software problems
Malware-related damage
Training or product tutoring
Customized configurations
Product misuse or unsupported scenarios
Recovery of lost data
Additional services may be available under separate paid agreements.
4. Support Channels and Availability
Support for global users is available through:
Ticket system
Remote access tools (TeamViewer, AnyDesk, UltraViewer)
Support hours may vary by region and time zone.
Self-help resources (FAQs, articles, documentation) remain available 24/7.
The Company may modify support hours or channels without notice.
5. Delivery of Services
Remote sessions may be recorded for security and quality.
If support is interrupted due to power outages, network failures, or system crashes, the Company is not responsible for any resulting data loss.
Customers must allow access to relevant system components for issue diagnosis.
Files viewed during support are used only for troubleshooting.
No legal claims can be made for files examined during support.
6. Support Eligibility Requirements
To receive support, global users must:
Have a valid license purchased from an authorized global source
Use the most recent version of the software
Provide accurate registration details
Submit complete support requests
Back up important data before requesting support
Support may be denied if these conditions are not met.
7. Support Prioritization
Issues are addressed in order of receipt.
Critical issues may be prioritized at the Company’s discretion.
8. User Responsibilities
Users must:
Provide accurate information
Avoid unauthorized modifications
Follow official usage documentation
Not attempt third-party repairs before contacting support
Maintain stable power/internet during sessions
Ensure proper system maintenance
9. Fees
Global users may be charged for:
Non-standard support
Third-party software troubleshooting
Out-of-scope services
Data recovery
Remote repair beyond RestoreX360 functionality
Standard online support for eligible global customers is free.
10. Warranty & Liability Limitations
The Company provides support services with reasonable care, but:
Support is not guaranteed to be error-free
The Company is not liable for:
Data loss
Business interruption
Loss of profits
Indirect or consequential damages
If liability is proven, it is limited to:
Re-performing the service, or
Reimbursing the cost of equivalent service
11. Unauthorized E-Commerce Purchases (Global)
If you purchased RestoreX360 from unauthorized e-commerce websites, including:
Amazon
eBay
AliExpress
Third-party software portals
Then:
The Company provides no warranty
No technical support will be offered
You must contact the seller directly
The Company is not responsible for license validity, performance, or product defects
We strongly recommend purchasing only through authorized global channels.
12. Not Subject to Indian Law
This Global Support Policy is not governed by Indian laws, including:
Indian IT Act
Indian Consumer Protection Act
Indian Contract Act
Any Indian-specific regulatory frameworks
Indian users may not rely on this global policy for any legal claim.
13. Global Governing Law & Jurisdiction
For all global users:
This policy is governed under the laws of Gujarat, India, excluding Indian consumer laws.
Any disputes must be resolved exclusively in Rajkot, Gujarat, India.
This jurisdiction applies only to global users.
14. Misrepresentation of Location
If you falsely claim to be a global user while located in India:
The Company may:
Deny support
Terminate your license
Void all warranties
Refuse future service
Indian users must use India-specific policies only.
15. Changes to the Global Support Policy
The Company may update this policy at any time.
Continued use of support services indicates acceptance of the updated policy.
