Online Technical Support

Important Disclaimer

If you have purchased RestoreX360 from any dealer, reseller, or computer shop and want Technical Support please note the following:

You must contact the same dealer or shop for any technical support you have purchase the software.

UQuick Technologies India Limited will not provide any direct support to such customers. If a dealer, reseller, or computer shop fails to provide support, the customer is still not allowed to contact the Company directly.

The Company holds the right to take legal action against any authorized or non-authorized dealer, reseller, or shop for Technical Support that refuses or fails to provide support to customers as per their responsibility or requirements.

1. Introduction

Technical support services are available only to registered users who have purchased RestoreX360 directly from UQuick Technologies India Limited official website.

Customers may be asked to provide:

• Product Serial Number

• Company or Individual Name

• Email Address and Contact Number

This information helps verify the license and eligibility for technical assistance.

2. Scope of Services

Technical support services are limited to:

• Troubleshooting RestoreX360 functionality

• Product-related issues within the licensed environment

• Assistance through approved remote access tools and communication platforms

The following are outside the scope of support:

1. Non-UQuick hardware or software issues

2. Installation/configuration involving third-party components

3. Product misuse or unapproved use cases

4. Third-party software errors

5. General product training

Services beyond this scope may be offered under separate terms.

3. Support Availability

Support is provided via:

• Email

• Phone

• WhatsApp video call (Premium Customers Only).

• Remote tools (AnyDesk, TeamViewer, UltraViewer)

Standard support hours: Monday to Friday | 10:30 AM to 6:00 PM IST Self-service resources are available 24/7 to eligible users.

Support hours and channels may be updated as required.

4. Delivery of Services

• If a session is interrupted due to system shutdown, network failure, or power issues on either side, the Company is not liable for any resulting data loss.

• Customers must permit support personnel to access relevant files/folders for issue verification and testing.

• Files accessed during support are used strictly for diagnostic purposes; no claims can be made against the Company or its representatives for such access.

• All support sessions (calls, video, remote access) may be recorded and stored by the Company for security and service quality.

• Recorded support data is not shared unless requested by legal or government authorities.

5. Support Request Requirements

To receive support, you must:

1. Be a registered and eligible user of RestoreX360.

2. Back up your essential data before any support session.

3. Have a valid, active license or subscription.

4. Submit a complete support request through official channels.

6. Support Prioritization

Support issues are generally addressed in the order received. However, the Company may prioritize critical issues at its sole discretion.

7. User Responsibilities

To facilitate successful support, users are expected to:

1. Provide all requested information truthfully.

2. Use the latest software version.

3. Follow all product documentation and usage guidelines.

4. Avoid third-party troubleshooting before contacting authorized support.

8. Fees

Standard online technical support is free for eligible customers. Charges may apply for:

• Out-of-scope services

• Integration with or troubleshooting of third-party products

9. Warranties & Liability

We provide support services with reasonable care and skill. However:

• We do not guarantee uninterrupted or error-free services.

• We are not liable for indirect or consequential damages.

• Our liability, if any, is limited to:

  • Re-providing the service, or

  • Reimbursing the cost of equivalent service.

10. E-Commerce Purchase Disclaimer

If you have purchased RestoreX360 from any E-Commerce platform (e.g., Amazon, Flipkart, third-party online websites) that is not officially authorized by UQuick Technologies India Limited, please note:

• We do not provide any guarantee or technical support for such purchases.

• UQuick Technologies India Limited is not responsible for any issues related to software functionality, license validity, or after-sales service for products bought through unauthorized E-Commerce sources.

• You must contact the seller directly for all support and warranty claims.

We strongly recommend purchasing only through authorized dealers or official company channels to ensure full support and warranty eligibility.

11. Enforcement & Legal Jurisdiction

These policies are governed under the laws of India (Bharat).
You agree to submit to the exclusive jurisdiction of the courts in Rajkot, Gujarat for any disputes or matters related to this policy.