RestoreX Endpoint
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Frequently Asked Questions
RestoreX Endpoint Manager Server Service uses TCP port 9000 as the default port for client connection. Another application could take the port 9000 on your computer. To change the Endpoint Manager Server Service to use another TCP Port (e.g. 8999):
Stop RmServer service from Windows Computer Management.
Open the Settings.ini file in the RestoreX Endpoint Manager installation folder.
Add the following lines in the settings.ini file:
Now, the Endpoint Manager Server will run through port 8999.
You can install RestoreX Endpoint Manager on Windows-based servers such as Windows 2013 and above, as well as Windows 7, Windows 10, and Windows 11.
RestoreX Endpoint Manager Server Service and the Endpoint Manager Console use the TCP port 9000 as its default port. Still, you can change it to whatever you want.
Let’s explain it with an example:
You are managing a network of 30 PCs. You have a file server…
1. You install and protect the 30 PCs with RestoreX Pro.
2. You install the RestoreX Endpoint Manager Server Service on the file server.
3. Install the RestoreX Endpoint Manager Console on your desktop or laptop.
4. You connect the RestoreX Pro clients to the Endpoint Manager Server Service on the file server.
5. You open the Endpoint Manager Console on your desktop and connect it to the Server Service on the file server. You can remotely manage all the RestoreX Pro clients.
Yes, you can.
RestoreX Endpoint Manager has two components: the Endpoint Manager Server Service, responsible for maintaining client workstation connections, and the Endpoint Manager Console, which provides the graphical user interface.
For example:
You install the Server Service component on a company server, which is always turned on.
You install the Console component on your desktop PC. You open the Console on your desktop and connect to the Server Service to view and manage client workstations connected to the Endpoint Manager Server Service.
If you have a problem connecting RestoreX Pro clients to a RestoreX Endpoint Manager, please follow these steps to solve the problem:
1. Make sure you can ping the computer with the RestoreX Endpoint Manager from the client workstation with the RestoreX Pro client and ping the client workstation from the Endpoint Manager computer. THE PING HAS TO WORK FOR BOTH DIRECTIONS.
2. Ensure the Port 9000 is open on the client and Endpoint Manager computers.
3. If you cannot connect the RestoreX Pro client to the Endpoint Manager after checking the steps above, please send the following log files to UQuick Technologies Support technical support.
Log file from RestoreX Endpoint Manager :
a. To access RestoreX RMC console logs, from the file menu, select File->Logs.
b. Save the log file as a text file.
Log file from RestoreX Pro client:
a. Open the RestoreX application console and select Event logs.
b. Save the logs as a text file.
You can send the log files to support@restorex360.com for assistance.